Bithumb Customer Support Team
We are dedicated to assisting you at every stage of your trading experience.
At Bithumb, our mission is to ensure your trading journey is smooth and successful. Our professional support team is here to assist with any questions or issues, helping you trade confidently.
Reach Out for SupportVarious Contact Options
Live Chat
Our customer service team is available around the clock via the Bithumb platform.
Learn More TodayEmail Support
In-depth support for non-urgent inquiries. Expect a reply within one business day.
Send EmailPhone Support
Prompt help for urgent or complex issues. Open Monday to Friday, 9 AM – 6 PM (EST) at Bithumb.
Call NowSocial Media
Connect with Bithumb on Facebook, Twitter, and LinkedIn for the latest news and support.
Follow UsHelp Center
Access a wide range of tools, tutorials, and guides to assist you.
Visit Our Support CenterCommunity Forum
Participate in discussions, share knowledge, and find answers to common questions.
Connect with Our Community NetworkContact our support team anytime for dedicated assistance
Live Chat
24/7
Our support team is prepared to assist you quickly
Email Support
Support inquiries answered within 24 hours.
Provides rapid responses during business hours.
Phone Support
Weekdays only
Operational Hours: 9 AM – 6 PM (GMT)
Help Center
Always available
Contact us for support at any time, 24/7.
Easy Access to Support When You Need It
1. Log In
Log in to your Bithumb account through the Bithumb website with your credentials.
Step 2: Navigate to the Support Center
For support, visit the "Help" or "Support" section, typically located at the page footer or main menu.
Select your preferred contact method
Choose options such as live chat, email, phone, or self-help resources for assistance.
4. Provide Details
Please provide your account ID and describe your issue or query clearly for efficient support.
Explore Investment Opportunities
Help Center
Access our extensive knowledge base for in-depth guides and educational content.
Access ResourceVideo Tutorials
View tutorial videos to familiarize yourself with Bithumb's features.
Access ResourceCommunity Forums
Participate in an active trading community to exchange strategies, ideas, and market insights.
Access ResourceEnhance Your Support Journey
Submit Your Query: Provide comprehensive details, supporting data, and alerts to ensure swift assistance.
Keep your account info and /images ready to expedite our support process.
Choose Your Support Channel: Opt for live chat for immediate help or email for detailed inquiries.
Check the Support Center: Find quick solutions before reaching out for help.
Have your account credentials, transaction numbers, and relevant /images prepared before contacting support.
Customer Assistance: If responses are delayed, try alternative contact methods to get support.